Privacy policy

Privacy Policy

True Connexion Jewellery (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your information in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and, where applicable, international privacy standards including the General Data Protection Regulation (GDPR).

Information We Collect

We collect personal information necessary to provide our products and services, including:

- Name
- Email address
- Phone number
- Billing and shipping address
- Payment details (securely processed via Shopify and third-party providers)
- Order history and preferences
- Information provided for bespoke or custom jewellery requests

We may also collect limited technical data such as IP address, browser type, and browsing behaviour through cookies and analytics tools.

How We Collect Information

We collect your information when you:

- Make a purchase via our Shopify store
- Submit an enquiry or request a bespoke piece
- Subscribe to our emails
- Contact us directly
- Browse our website

How We Use Your Information

We use your information to:

- Process and deliver your orders
- Communicate with you about your purchase or enquiry
- Create and manage bespoke jewellery designs
- Provide customer support
- Send updates or marketing communications (you may opt out at any time)
- Improve our website and services
- Meet legal and regulatory requirements

Shopify & Third-Party Services

Our store is hosted on Shopify Inc., which provides the online platform that allows us to sell our products. Your data is stored through Shopify’s secure data storage, databases, and applications.

We may also share your information with trusted third parties, including:

- Payment gateways
- Shipping and logistics providers
- Marketing and analytics platforms
- Professional advisers
- These providers only receive the information necessary to perform their services.

International Customers

As we sell internationally, your personal information may be transferred to and processed in countries outside your place of residence, including Australia, Canada, and the United States.

Where required, we take reasonable steps to ensure your information is handled securely and in accordance with applicable privacy laws, including GDPR where relevant.

Cookies & Analytics

We use cookies and similar technologies to enhance your browsing experience and understand how our website is used. This helps us improve functionality and performance. You can manage or disable cookies through your browser settings.

 Marketing

If you choose to receive updates from us, we may send occasional emails about new collections, offers, or news. You can unsubscribe at any time via the link in our emails or by contacting us.

Your Rights

Depending on your location, you may have the right to:

- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your data
- Withdraw consent for marketing communications
To exercise these rights, please contact us using the details below.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. All transactions are processed using secure encryption technology.
While we take care, no system can guarantee absolute security.

Contact

For any privacy-related questions or requests:

True Connexion Jewellery
Email: info@trueconnexion.com

Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.