Refund policy

We do not support fast fashion and impulsive buying at True Connexion. Due to the handmade nature of our items, please consider and choose carefully when purchasing one of our pieces.

If you are not completely satisfied with your purchase, you may request a refund within 7 days of receiving your order. To be eligible for a refund, the item must be returned in its original packaging and in unused, undamaged, and clean condition. 

To return an item please contact us directly at info@trueconnexion.com to confirm that you are returning an item. We recommend sending your return using a tracked service as True Connexion is not liable for any orders lost in transit on their way back to us.

Refunds will be credited to the card used to make the original purchase once the returned item(s) have been received.

True Connexion does not take responsibility for unreasonable treatment of products resulting in damage caused by the actions of the customer.

BESPOKE RETURNS

Every bespoke jewellery piece created by True Connexion is individually handcrafted to your specifications. As a result, custom-made items are not eligible for return.

By completing your purchase online or paying a deposit and/or the remaining balance on your invoice, you acknowledge and accept the terms and conditions outlined herein.

A bespoke piece is defined as any item that has been customised or modified from the original design listed on trueconnexion.com. This includes changes to ring size, stone selection, stone arrangement, finish, or metal type.